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Frequently Asked Questions


Are your courses accredited?

Are your courses a diploma or NVQ?

Will I be insured?

Will I receive any CPD points?

How do I book a course?

Do you have to pay a deposit?

What if I cancel my course, will I get a refund?

How many students are there in a class?

Yes, unless stated otherwise, our courses are recognised and insured by industry experts such as the Guild of Professional Beauty Therapists and ABT. We do also work with other organisations for some advanced courses.

Upon completion of our courses, you will be awarded with a BTBA Diploma Certificate. However, we do have plans to also provide NVQ’s in the future.

After receiving your certificate, we will explain which organisation your course is accredited by and provide you with details allowing you to gain insurance. We never let a student leave without providing insurance information.

Yes – our courses embrace the principles of Continuing Professional Development (CPD) and therefore upon completion each course will give you points (which some roles are require you to have). Please see each course for more details.

To book a course visit our payments page as this explains step by step how to book a course. If you’re unsure, just give us a ring.

Yes, all of our courses are subject to a 25% non-refundable deposit, although you can pay in full if you wish. Please see our payments page for more information.

It will depend on the circumstances surrounding the cancellation. Firstly, if you have only paid a deposit you will not receive a refund since these are non-refundable. Secondly, if you have already paid in full, any alteration to course details (including cancellations) will be subject to a £50 administration fee. Finally, you must also give us at least 10 working days notice to cancel or at least 5 working days notice to re-arrange course dates. Refunds are given in the form of a credit note. Please read our full terms and conditions found bottom left hand side of the website for further information.

Classes will include up to 4 students. We do however offer one-on-one training subject to availability.

On the day...

Where does training take place?

Will I need to bring a model?

Will I need to bring anything?

Is there any parking?

Will I be required to do any home study?

We are currently situated in Long Eaton, around 20-30 minutes to Nottingham & Derby City Centre.

Yes. You should arrange a model for yourself after booking. If you cannot secure a model you can ask us to attempt to find you one for a £10 fee. However we also cannot guarantee that we will find you a model and ultimately it is your responsibility not ours. Should neither of us be able to provide a model we can move you to another date if you pay the administration fee as noted in your booking document.

No, everything will be provided. However some students bring additional note books, pens & highlighters to assist learning.

Parking is available on nearby side roads such as Gibb Street, Chapel Street or Bonsall Street for free. There is also a pay & display car park behind the building. We send a map to you after you book on a course.

No, all of our courses teach both the theory and practical sides onsite. You will however be given a course manual booklet in which you can take home and re-cap on what you learnt.


When will I get my certificate?

Can I upgrade to a VTCT NVQ at a later date?

Do you sell training kits?

Students must meet the standards required before certificates can be issued. If standards are not met you may have to return for further practical work (and it may or may not include a admin charge, depending on the circumstances). Should you pass your course your certificate will be posted within 7 working days.

Yes, if you complete enough training courses which meet appropriate criteria and modules we may be able to upgrade your Diploma to a VTCT NVQ at an additional cost in the future.

Yes we do. We will discuss these with you on the day or you can call us before hand for further information.